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United 24 hour flexible booking policy

Updated: Jun 30

United 24 hour flexible booking policy

We've for all time disposed of progress charges for most Economy and premium lodge tickets for movement inside the U.S., or between the U.S. also, Mexico or the Caribbean. There additionally will not be change charges for other worldwide travel starting in the U.S.

For any remaining standard Economy and premium lodge tickets gave by January 31, 2022, or Basic Economy tickets gave by April 30, 2021, you can change your trip without a change charge.

We realize that life occurs, and you might have to change your itinerary items startlingly. United 24-hour adaptable booking strategy gives you the opportunity to make changes to choose reservations in somewhere around 24 hours of booking and tagging, without being charged change expenses assuming you made your buy multi week or more before the flight was planned to withdraw. This incorporates dropping your booking and mentioning a full discount of the ticket cost. Albeit Basic Economy reservations aren't qualified for changes in something like 24 hours, they're as yet qualified for a full discount in the event that you drop in the span of 24 hours and you made your buy multi week or more before the flight was planned to leave. Kindly view the terms and conditions for additional details.


Terms and conditions

  • Applies to tickets booked at united.com, United City Ticket Offices, airport ticket counters or with the United Customer Contact Center.

  • The 24-hour timeframe begins at the time you book and ticket your reservation.

  • Requests for refunds will be credited back in the original form of payment, except for purchases made with a United Gift Certificate, which will be credited back in the form of electronic travel certificates.

  • Group tickets are subject to the terms of the group contract.

  • Tickets purchased using e-certificates are excluded.

  • Reservations that are being held but have not yet been purchased are excluded.

  • Any FareLock® fees paid to hold a reservation will not be refunded.

  • Tickets paid for with Money + Miles cannot be changed within the 24-hour flexible booking period – the MileagePlus member must cancel the itinerary and make a new booking.

Refund policy overview

Under our 24-hour flexible booking policy, if your ticket was purchased through United in the last 24 hours and you completed your purchase one week or more before the original scheduled departure flight, it may qualify for waiver of change or cancellation fees.

Basic Economy tickets are not eligible for changes, but are eligible for a full refund inside 24 hours of booking as long as you completed your purchase one week or more before the original scheduled departure flight.

If your ticket qualifies, you can go to My Trips to cancel your reservation and receive a refund.

Different policies will apply based on the country or region of your billing address. Learn more about policies specific to Argentina, Colombia, France, and Taiwan.

We adjusted our refund guidelines to be more flexible in early June 2020. If you experienced a significant United schedule disruption and were denied a refund between March 1, 2020 and June 6, 2020 and no longer wish to use your travel credit, please fill out the refund form and we will review your claim to determine if you are now eligible for a refund.

A refund may be requested for any fare that allows refunds. Depending on the rules of the fare purchased, a cancellation fee may apply. Most fares are nonrefundable, and are not eligible for voluntary refunds. However, the value of your ticket may be eligible to be applied toward the price of a new ticket for a fee. Tickets are valid 12 months from the day of ticket issuance, except for tickets purchased on or before December 31, 2022, which are extended from original date of issue to December 31, 2023. Travel must begin by December 31, 2023. Once travel begins, travel must be completed within 12 months from the outbound travel date.

The refund amount you will receive depends on several variables. For example, tickets that are partially traveled will be calculated at a prorated amount based on the rules of the ticket purchased and segments flown. Fees and surcharges collected in conjunction with the ticket will only be refunded if applicable.

Credit card refunds will be processed within seven business days of the request. All other refunds will be processed within 20 business days of the request

Your refund will be credited back to your original form of payment.

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